EsyDial records, transcribes and analyses every call, then logs it into your Zoho Calls module with the AI summary, outcome and scores. It recognises callers from your Zoho contacts and respects your Zoho data region.
Recorded, transcribed and analysed in Australia
Description. Existing client chasing a quote on the kitchen reno and asking about a start date. Wants a firm price by Friday, good upsell on splashback tiling.
Call notes typed from memory, hours later, half the detail's gone.
No score, no sentiment, just “called, left message”.
Reps hunting for the right contact record while the phone's still ringing.
What you get
Each call posts to the Zoho Calls module against the matching contact: subject, type, duration, start time, and the AI summary and transcript in the description.
Inbound numbers are matched against your Zoho contacts by phone and mobile, so the right record is on screen from hello.
Lead, complaint and urgency scores, plus sentiment and intent, are written into the call so you can spot what needs a follow-up.
Every logged call carries a “Call via EsyDial” link. One click dials the contact back through your phone or the browser.
When a caller isn't in Zoho yet, EsyDial can add them so the call always has a record to land on. Opt-in.
Edit a contact's name or number in Zoho and EsyDial keeps its own records in step, via Zoho's notifications, automatically.
EsyDial connects to your Zoho data centre, including zoho.com.au, so records stay in the region your Zoho account uses.
Text-only by default: summary, transcript and a link. A recording link (audio in Australia) is a per-account opt-in.
How it works
One-click OAuth from EsyDial. It detects your Zoho data centre automatically, with no manual region config.
From the next call on, every conversation lands on the right contact with its AI summary, outcome and scores.
Spot hot leads, complaints and urgent calls in Zoho, and dial back in a single click.
What syncs
Why EsyDial
EsyDial reads every call for hot leads, complaints and urgency. Zoho gets the meaning, not just a duration.
Calls are recorded, transcribed and analysed in Australia, and EsyDial honours your Zoho data centre too.
The whole team's calls flow into Zoho on one predictable price, no per-seat maths.
The AI understands enquiries, bookings and quotes, not just a sales pipeline, so the scores actually fit how you work.
A couple of minutes. Connect Zoho from EsyDial with one-click OAuth. It detects your Zoho data centre automatically, and calls start logging from the very next conversation.
All of them. EsyDial reads your data centre during the OAuth connect (including zoho.com.au) and talks to the correct Zoho API domain for every call and refresh, so your records stay in your region.
Every call, as a record in the Zoho Calls module linked to the matching contact: subject, call type, duration and start time, with the AI summary, transcript and scores in the description.
Not by default. EsyDial syncs text-only, summary, transcript and a link. Adding a recording link to the Zoho call (audio hosted in Australia) is an explicit, per-account opt-in.
Yes. Every logged call includes a “Call via EsyDial” link that dials the contact back through your phone or the browser and logs the new call.
Yes. Inbound calls are matched to your Zoho contacts, and edits to a contact in Zoho flow back into EsyDial via Zoho's notifications.
EsyDial logs every call into Zoho with the AI summary, outcome and scores, and dials back in a click. Your team sells; Zoho stays current on its own.